These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client") and Veridian Software LLC, a Texas limited liability company ("Veridian," "we," "us," or "our"), governing your access to and use of any Veridian-managed service, including but not limited to Veridian Local, Veridian Table, Veridian Intelligence, Veridian Ads, Amazon Channel Management, and Veridian Shield (collectively, "Services").
By signing a service agreement, submitting a contact or intake form, or using any Veridian Service, you represent that you have read, understood, and agree to be bound by these Terms. If you do not agree, do not use our Services.
Veridian provides managed digital services as described on each product page at veridiansoftware.net. The specific scope of each engagement is defined in the service agreement executed between Veridian and Client prior to service commencement. In all cases:
Minimum term. All subscriptions carry a 3-month minimum commitment beginning on the date the first deliverable goes live. After the minimum term, subscriptions continue month-to-month until cancelled.
Auto-renewal. Subscriptions automatically renew on a monthly basis. You authorize Veridian to charge your payment method on file for each renewal period.
Pricing. Pricing for your service tier is set in your service agreement. Veridian may adjust pricing with 30 days advance notice. Your continued use of the service after the notice period constitutes acceptance of the new pricing.
Payment processing. All payments are processed through Stripe. By providing a payment method, you agree to Stripe's terms at stripe.com/legal. Veridian does not store full card numbers.
Late payments. Unpaid invoices past 10 days may result in service suspension. Unpaid invoices past 30 days may result in service termination and referral for collections. A late fee of 1.5% per month may apply on balances outstanding beyond 30 days.
No refunds. Fees paid for a completed service month are non-refundable. Prepaid fees may be credited toward future services at Veridian's discretion.
You own the deliverables Veridian creates for you, subject to the following distinctions:
Upon cancellation, Veridian will provide you with an export of your website and any content Veridian created for you within 10 business days of request. Domain transfer instructions will be provided. Hosting on Veridian infrastructure ends 30 days after subscription termination.
Veridian's handling of your personal and business data is governed by our Privacy Policy, incorporated herein by reference.
Core commitments:
You agree not to use Veridian Services for any unlawful purpose or in any manner that could harm Veridian, other clients, or third parties. Specifically, you may not:
Veridian may suspend or terminate service immediately upon discovery of a material acceptable use violation without refund.
You represent and warrant that: (a) you have the authority to enter into this agreement on behalf of your business; (b) all information provided to Veridian is accurate and complete; (c) you own or have rights to all content and materials you provide to Veridian for use in delivering services.
VERIDIAN PROVIDES SERVICES "AS IS" AND "AS AVAILABLE." WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT SPECIFIC RESULTS, RANKINGS, TRAFFIC LEVELS, REVENUE OUTCOMES, OR ADVERTISING PERFORMANCE.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VERIDIAN'S TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO VERIDIAN IN THE THREE (3) MONTHS PRECEDING THE CLAIM.
IN NO EVENT SHALL VERIDIAN BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
You agree to indemnify, defend, and hold harmless Veridian and its officers, employees, and agents from any claims, liabilities, damages, and expenses (including reasonable attorneys' fees) arising from: (a) your use of the Services; (b) your breach of these Terms; (c) your violation of any third-party right; or (d) content or materials you provide to Veridian.
By Client. You may cancel your subscription at any time after the 3-month minimum term by providing written notice to sean.a@veridiansoftware.net at least 14 days before your next billing date. Cancellations take effect at the end of the current billing period.
By Veridian. Veridian may terminate your subscription with 30 days written notice for any reason, or immediately for material breach, non-payment, or acceptable use violations. In the event of termination by Veridian without cause, fees paid for any unused portion of a prepaid period will be refunded.
These Terms are governed by and construed under the laws of the State of Texas, without regard to conflict-of-law principles. Any dispute arising from these Terms shall first be submitted to non-binding mediation in Travis County, Texas. If mediation fails to resolve the dispute within 60 days, the parties agree to binding arbitration under the rules of the American Arbitration Association (AAA), conducted in Travis County, Texas. Class action and jury trial rights are waived.
Veridian may modify these Terms at any time. We will notify you via email at least 14 days before material changes take effect. Your continued use of the Services after the effective date constitutes acceptance of the modified Terms. If you do not agree to the modifications, you may cancel per Section 10.
Questions about these Terms should be directed to: